Privacy policy
Last updated: November 24, 2025
Valuna operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Valuna is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:
Contact details: name, address, billing/shipping information, phone number, email address
Financial information: payment card details, transaction data
Account information: username, password, preferences, settings
Transaction information: viewed, saved, or purchased items; past orders; returns and exchanges
Communications: information shared during customer service, inquiries, or other interactions
Device information: IP address, browser type, device identifiers
Usage information: browsing patterns, interactions with the site
Inferences generated from other data
Sources of Personal Information
We collect personal information:
Directly from you
Automatically, through cookies, analytics, and your device
From service providers, such as payment processors and logistics partners
From partners or third parties
2. How We Use Your Personal Information
Providing, Tailoring, and Improving the Services
We process your information to operate our store, fulfill orders, manage accounts, handle payments, enable returns, customize your shopping experience, and improve our Services.
Marketing and Advertising
We may send promotional messages or show tailored ads based on your activity and preferences.
Security and Fraud Prevention
We use your information to authenticate accounts, detect fraudulent activity, protect public safety, and maintain security.
Communicating With You
We respond to your inquiries, support requests, and account notifications.
Legal Compliance
We may process your information to comply with legal obligations or respond to government requests.
3. How We Disclose Personal Information
We may share your information:
With Shopify, our service provider
With vendors and contractors, such as shipping carriers or IT providers
With marketing partners, for advertising or personalization
When you consent, such as for shipping or social login
Within our corporate group
As part of business transactions (e.g., mergers, bankruptcy)
To comply with legal obligations
4. Relationship with Shopify
Shopify hosts the Services and processes personal information on our behalf to operate, secure, and improve the platform. Your information may be shared with Shopify and transferred internationally. Shopify may also use data from your interactions with our store and other merchants to power enhanced features.
For Shopify’s privacy practices and your rights, visit the Shopify Consumer Privacy Policy.
5. Third-Party Websites and Links
Our Services may link to external websites. We are not responsible for their privacy practices or content. Information you share on public or third-party platforms may be seen by others.
6. Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18.
7. Security and Data Retention
We use reasonable security measures; however, no method of transmission is entirely secure.
We retain personal information only as long as necessary to provide Services, meet legal obligations, resolve disputes, or enforce agreements.
8. Your Rights and Choices
Depending on your jurisdiction, you may have:
Right to Access / Know
Right to Delete
Right to Correct
Right to Data Portability
Right to Opt-out of targeted advertising or data “sharing/selling”
Right to Manage Email Preferences
We may need to verify your identity before processing requests.
You may also designate an authorized agent to submit requests on your behalf.
We will not discriminate against you for exercising your rights.
9. Complaints
If you have concerns about our processing of your data, contact us at valunaverse@gmail.com.
You may also have the right to file a complaint with your regional data protection authority.
10. International Transfers
Your information may be transferred outside your country. For EEA/UK residents, transfers rely on Standard Contractual Clauses or equivalent mechanisms unless the destination country offers adequate protection.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last updated” date.
12. Contact
For questions or to exercise your rights, email us at valunaverse@gmail.com.
13. Valuna Additional Privacy Principles
1. Information We Collect
We may collect personal information such as your name, contact details, order information, and any details required during consultations, energy scans, or personalized customization processes.
2. How We Use the Information
We use your information solely to provide services, conduct energy readings, support your experience, and enhance our offerings.
3. Confidentiality
All personal, emotional, and energetic information you share with Valuna is kept strictly confidential.
We will never sell or disclose this information unless required by law.
4. Data Security
We take reasonable measures to protect your data; however, no system can guarantee absolute security, and you acknowledge this inherent risk.
5. Customer Rights
You may request access to, correction of, or deletion of your personal data, except when retention is required for ongoing services or legal compliance.
6. Cookies and Website Data
Our website may use cookies to improve performance and user experience.
7. Third-Party Services
We are not responsible for the privacy practices of third-party payment processors, shipping providers, or external service partners.
8. Acceptance
By using our website or purchasing from Valuna, you agree to this Privacy Policy, including these additional principles.