Terms of service

OVERVIEW 

Welcome to Valuna (“we”, “us”, “our”). Valuna operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated spiritual and shopping experience. Valuna is powered by Shopify, which enables us to provide the Services to you.

These Terms and Conditions (“Terms” or “Terms of Service”), together with our Privacy Policy and any other policies referenced herein, describe your rights, responsibilities, and obligations when using our Services.
By visiting, interacting with, or making a purchase through our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Nature of Valuna’s Offerings

Valuna provides spiritual and energy-based offerings, including energy bracelets, essential oils, guided meditations, subconscious reprogramming audio, and other spiritual tools. These offerings are designed to support personal growth, energetic wellbeing, emotional alignment, and mind–body balance. They are not medical devices and cannot replace professional medical care.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that:

You are at least the age of majority in your state or province of residence; and

You consent to allow any minor dependents using devices you own or manage to access the Services.

To use the Services—including browsing our store or purchasing products—you may be required to provide certain information, such as your name, email address, billing details, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have lawful authority to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities occurring under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We strive to display our products as accurately as possible. However, product colors, textures, or appearances may vary depending on your device, screen settings, lighting, or other environmental factors. We do not guarantee that the appearance, quality, or energetic experience of any product will meet your expectations.

Nature of Valuna’s Spiritual & Energetic Products

Valuna’s offerings—including bracelets, essential oils, meditations, subconscious audio, and other spiritual tools—are created to support:

energetic alignment

emotional regulation

mind–body balance

personal and spiritual growth

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Effects vary from person to person.
Energetic experiences, shifts, or sensations are not guaranteed and may present differently for every individual.

Unique Energetic Construction

Our products—especially custom items—are created through a combination of:

energetic communication with natural materials

frequency tuning

grid harmonization

intuitive scanning and calibration

Each item is energetically unique and non-replicable, and should be regarded as a spiritual tool rather than a traditional consumer product.

Changes to Products

Descriptions, designs, materials, and availability may change without notice.
We reserve the right to:

modify product specifications

discontinue products

limit quantities for any person, region, or jurisdiction

at our sole discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Valuna reserves the right, at its sole discretion, to accept or decline your order for any reason. Your order is accepted only once we confirm acceptance and successfully process your payment.

Please review your order carefully before submitting, as cancellation requests may not be possible after an order has entered processing.

3.1 Custom Orders — Non-Refundable

Custom items—including but not limited to:

personalized energy bracelets

customized vitalis oils

custom meditations

custom subconscious audio

are unique energetic creations, handcrafted after:

energy scanning

intuitive communication

material selection

frequency calibration

Once the customization or energy-scanning process begins: the order cannot be canceled, refunded, or reversed.

This applies even if the customer changes their mind, does not resonate with the energetic experience, or feels the product is “not needed anymore.”

3.2 Collection Products (Non-Custom Items) — Returns & Refunds

Non-custom items may be eligible for return under the following conditions:

The item is unused

The item is undamaged

The item remains in its original packaging

The return request is made within 7–14 days of receipt

Energetic shifts or subjective experiences cannot be used as grounds for refunds.

Return shipping costs are the responsibility of the customer.

3.3 Order Quantity & Restrictions

We may limit or refuse any order placed by:

individuals

households

accounts

addresses

geographic regions

If we modify or cancel an order, we will attempt to notify you using the email or phone number provided at checkout.

3.4 Personal Use Only

You represent and warrant that all purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will be the price displayed at checkout at the time the order is placed.

Unless otherwise stated, posted prices do not include:

taxes

shipping fees

duties or customs charges

handling fees

4.1 Accuracy of Billing Information

You agree to provide current, complete, and accurate billing and account information.

You agree to promptly update your:

email address

billing address

shipping address

credit card numbers

expiration dates

so that we can complete your transactions and contact you as needed.

4.2 Payment Authorization

By making a purchase, you represent and warrant that:

1. the payment information you provide is true and complete

2. you are authorized to use the payment method

3. your payment will be honored by your provider

4. you agree to pay all charges incurred at the posted prices

5. you are responsible for taxes, duties, shipping, and handling fees

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processes, global events, or circumstances outside our control. Once a package is transferred to the shipping carrier, title and risk of loss pass to you.

5.1 Processing Times

Collection Products

Typically processed and shipped within 2 weeks.

Custom Bracelets & Custom Essential Oils
These items require an energetic process that includes:

energy scanning

intuitive communication

material selection

frequency tuning

Estimated preparation time: approximately 4 weeks after the energy scan and communication phase.

Custom Subconscious Audio & Custom Meditations
We will contact you within 2 business days to begin the process.

5.2 Shipping Fees & Duties

Shipping fees are calculated at checkout.
For international orders, the customer is responsible for:

customs duties

import taxes

local processing fees

5.3 Unforeseen Delays

Unexpected delays may occur, including:

carrier delays

customs inspections

raw material shortages

weather or geopolitical events

Such delays do not constitute grounds for order cancellation or refund (particularly for custom orders).

SECTION 6 - INTELLECTUAL PROPERTY

All content found on or through the Services—including trademarks, product designs, text, graphics, photos, videos, audio, and the overall layout and arrangement—is the exclusive property of Valuna, its affiliates, or its licensors, and is protected by domestic and international copyright, trademark, and intellectual property laws.

6.1 Permitted Use

You are granted a limited, personal, non-transferable, non-commercial license to use the Services solely for:

viewing products

making purchases

accessing permitted content

You may NOT:

reproduce

duplicate

distribute

modify

create derivative works

publicly display or perform

share or repost

scrape or extract

or otherwise exploit

any material from the Services without prior written consent from Valuna.

6.2 Prohibition on Sharing Energetic Materials

Energetic products—including but not limited to:

custom meditations

subconscious audio

energy scans

written energetic interpretations

customized frequency grids

are proprietary works and may not be shared, copied, resold, or distributed, regardless of format.

6.3 Trademarks

Valuna’s name, logo, product names, service names, designs, and slogans are trademarks of Valuna. You may not use them without our permission.

Shopify’s trademarks belong to Shopify.
All other trademarks belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to tools or functionalities operated by third-party providers. We do not: monitor, control, endorse. or provide warranties for any such third-party tools.

You acknowledge and agree that: these tools are provided “as is” and “as available”, without any warranties or representations, and Valuna has no liability arising from your use of them.

Your use of optional tools is entirely at your own discretion and risk.
You are responsible for reviewing and agreeing to the third-party provider’s terms before using their tools.

Any new features or tools added in the future shall also be considered part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, tools, or resources provided by third parties.
If you choose to leave our Services and access these third-party materials, you do so at your own risk.

We are not responsible for:

evaluating or verifying third-party content

the accuracy or legality of external websites

any damages or losses resulting from third-party websites, tools, products, or services

You agree to carefully review third-party policies before engaging in any transaction with them.
Any complaints or disputes must be directed to the third party directly.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Valuna is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Valuna. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Valuna, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Valuna.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy $LINK$, and certain personal information may also be subject to Shopify’s Privacy Policy.
By using our Services, you acknowledge that you have reviewed and accepted both policies.

Because the Services are hosted by Shopify, data you submit may be:

transmitted to Shopify

processed by Shopify

stored in countries outside your place of residence

shared with third-party service providers as needed to operate the Services

Please refer to our Privacy Policy for full details regarding:

what information we collect

how we use it

how we protect it

your rights regarding your data

international transfers

cookies and tracking technologies

10.1 Valuna Additional Privacy Commitments

1. Information We Collect
We may collect your name, contact information, order details, and any information necessary for consultations, energy scanning, or personalized services.

2. How We Use Information
We use this information only to provide services, conduct energy interpretations, offer customer support, and enhance your experience.

3. Confidentiality
All personal, emotional, and energetic information you share with Valuna is kept strictly confidential. We never disclose or sell your information unless required by law.

4. Data Security
We take reasonable measures to protect your data; however, no system is completely secure, and you acknowledge all inherent risks.

5. Client Rights
You may request access to, correction of, or deletion of your personal data, except for information retained for ongoing services or legal obligations.

6. Cookies and Website Data
Our website may use cookies to improve functionality and the overall user experience.

7. Third-Party Services
We are not responsible for the privacy practices of third-party payment processors, shipping partners, or external service providers.

8. Acceptance
By using our website or purchasing Valuna products, you agree to this Privacy Policy and all terms herein.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Valuna, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information and materials provided through the Services are for general informational and spiritual purposes only. All products and Services are provided “as is” and “as available”, without any warranty of any kind—express or implied.

15.1. Not a Medical or Psychological Service

Our products are intended to support emotional, energetic, and mind-body wellbeing, but they are not a substitute for medical, psychological, or professional treatment.
Individuals with a history of mental health conditions should use our products with caution.

15.2 Individual Results May Vary

Experiences, reactions, and effects differ for every individual.
We do not guarantee any specific outcome.
If you are unable to accept this, please consider carefully before purchasing.

15.3 Energy and Subconscious Modalities

Energy readings, meditations, essential oils, and subconscious audio are supportive tools for the subconscious mind. They are based on intuitive and perceptual interpretation and are not scientifically proven.

15.4 Personal Responsibility

Clients are responsible for the decisions and actions they take after using our products or services.

15.5 No Liability for Consequences

Clients must follow all usage instructions provided with our products and services.
If products are not used according to the recommended guidelines, Valuna is not responsible for any physical, emotional, or other consequences resulting from their use.

15.6 External Factors

We are not responsible for delays, disruptions, or issues caused by third-party services (e.g., shipping carriers).

15.7 Acceptance of Disclaimer

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Disclaimer.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Valuna, our directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates, shall not be liable for any:

indirect damages

incidental damages

punitive damages

consequential damages

special damages

loss of profits

loss of revenue

loss of data

replacement costs

emotional distress

spiritual or energetic discomfort

perceived lack of results

arising from:

your use or inability to use the Services

any products purchased

any interactions with the Services

any errors or omissions in content

or any use of any content, product, or service provided through the site

16.1 Valuna’s Additional Limitation of Liability

Our liability, in any case, shall not exceed the total purchase amount paid by you for the product or service giving rise to the claim.

This limitation applies even if:

the energetic experience feels strong or mild

no noticeable benefit occurs

emotional or physical reactions arise

the customer interprets the product as “not working”

energetic expectations are unmet

Some jurisdictions do not allow limitations on implied warranties or liability, so some restrictions may not apply.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Valuna, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW

These Terms of Service, and any separate agreements under which Valuna provides you products or Services, shall be governed by and interpreted in accordance with the laws of the jurisdiction where Valuna is headquartered.

You and Valuna agree to submit to the exclusive jurisdiction and venue of the courts located in that jurisdiction for the resolution of any disputes.

Valuna Additional Governing-Law Statement

The interpretation, validity, and enforcement of these Terms—along with all transactions and interactions with Valuna—are governed by the applicable laws of the relevant jurisdiction, without regard to conflict-of-law principles.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at valunaverse@gmail.com. 
Our contact information is posted below:
valunaverse@gmail.com

 SECTION 25 — VALUNA SUPPLEMENTAL TERMS

The following supplemental terms apply in addition to all other sections of these Terms of Service. These provisions reflect Valuna’s unique spiritual-service nature and must be read together with all preceding sections.

25.1 Nature of Products and Services

Valuna’s products and services—including bracelets, essential oils, guided meditations, and subconscious audio—are spiritual tools designed to support:

energetic wellbeing

mind–body balance

emotional grounding

personal and spiritual growth

They are not medical devices and cannot replace professional medical or psychological care.
Effects vary from person to person.

25.2 Custom Orders — Non-Refundable

Custom items are one-of-a-kind energetic creations tailored to each client.
Once energy scanning or customization begins, the order:

cannot be canceled

cannot be refunded

under any circumstances.

25.3 Collection Products — Returns & Refunds

Non-custom items may be returned within 7–14 days only if:

unused

undamaged

in original packaging

Energetic experiences or subjective effects cannot be used as grounds for a refund.
Return shipping costs are the customer’s responsibility.

25.4 Processing & Delivery Time

Collection items: approx. 2 weeks

Custom bracelets/oils: ~3 weeks after energy scanning

Custom audio/meditations: contact initiated within 2 business days

Unforeseen delays may occur, including rare-material sourcing.

25.5 Disclaimer on Energetic Effects

Clients may experience emotional or physical changes.
Such experiences:

vary greatly

may be strong, mild, or absent

are not guaranteed in form, intensity, or manifestation

25.6 Safety Guidelines

Vitalis oils:

For external use only

Allergy test recommended behind the ear before use

Meditations & subconscious audio:

Do not use while driving, after alcohol, or under substances

Individuals with mental health histories should use with caution

Follow instructions carefully

25.7 Limitation of Liability

Valuna’s liability for any claim is strictly limited to the purchase amount paid.

25.8 Privacy and Confidentiality

All personal, emotional, and energetic information is strictly confidential.

25.9 Intellectual Property

All materials—including energetic creations, meditations, and audio—are proprietary and may not be shared or reproduced.

25.10 Order Cancellation

Collection product orders may be canceled within 24 hours, only if not shipped

Custom orders cannot be canceled after the consultation stage

25.11 International Shipping

Customers are responsible for customs duties.
International delays may occur.

25.12 Energy Reading Disclaimer

Energy readings are spiritual tools and not professional, legal, psychological, or medical advice.

25.13 Governing Law

All Valuna interactions, products, and services are governed by the laws of the relevant jurisdiction.

25.14 Acceptance of Term

Your purchase and your use of Valuna’s Services constitute full acceptance of:

these Terms of Service

all supplemental Valuna terms

all referenced policies